At Ariat Store, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and exchanges process. Please review the information below to understand our policies and procedures.
Return & Exchange Policy
We accept returns and exchanges within 15 days of the delivery date. To be eligible for a return or exchange, items must be unused, in their original condition, and in the original packaging. Please note that certain items may not be eligible for return or exchange, as outlined below.
Non-Returnable Items
Based on our website menu and product offerings, the following items are non-returnable:
- Clearance Items: Due to the discounted nature of clearance products, these items are final sale and cannot be returned or exchanged.
How to Initiate a Return or Exchange
To initiate a return or exchange, please follow these steps:
- Contact Customer Service: Email us at [email protected] with your order number and the reason for your return or exchange request. Our team will provide you with a Return Authorization Number (RAN) and further instructions.
- Package Your Item: Securely pack the item(s) you wish to return or exchange in the original packaging, including all tags and labels.
- Ship Your Item: Send the package to the address provided by our customer service team. Please note that return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.
Refund Process
Once we receive your returned item, our team will inspect it to ensure it meets our return policy criteria. Upon approval, your refund will be processed within 5-7 business days. Refunds will be issued to the original payment method used during the purchase. Please note that shipping fees are non-refundable.
Exchange Process
If you are requesting an exchange, we will ship the new item to you once the returned item is received and inspected. Shipping fees for exchanges will be charged unless the exchange is due to a defect or error on our part.
Return & Exchange Request Template
Subject: Return/Exchange Request – Order #12345
Email Body:
Dear Ariat Store Customer Service,
I would like to request a [return/exchange] for my recent purchase. Below are the details of my order:
- Order Number: #12345
- Item(s) to Return/Exchange: [List the item(s) and reason for return/exchange]
Please provide me with a Return Authorization Number (RAN) and further instructions on how to proceed.
Thank you,
[Your Full Name] [Your Contact Information]Contact Us
If you have any questions or need assistance with your return or exchange, please don’t hesitate to contact us at [email protected]. Our customer service team is here to help!
Thank you for shopping with Ariat Store. We appreciate your business and look forward to serving you again.
Ariat Store
2898 Davis Lane, Centennial, US 80112
[email protected]