At Ariat Store, we are committed to providing you with a seamless shopping experience. Whether you’re purchasing our high-quality apparel or accessories, we want you to be completely satisfied. Below, you’ll find detailed information about our shipping and return policies.
Shipping Information
We offer two shipping options to ensure your order arrives in a timely manner:
- Standard Shipping: Orders are processed within 1-2 business days and shipped via DHL or FedEx. Delivery typically takes 10-15 business days. Shipping fee is $12.95.
- Free Shipping: For orders over $50, we offer free shipping via EMS. Delivery typically takes 15-25 business days.
Please note that shipping times may vary depending on your location and any potential customs delays.
Returns & Exchanges
We understand that sometimes a product may not meet your expectations. That’s why we offer a hassle-free return and exchange process within 15 days of the delivery date.
Eligibility for Returns & Exchanges
To be eligible for a return or exchange, items must be:
- Unused and in their original condition
- In the original packaging with all tags and labels attached
Non-Returnable Items: Clearance items are final sale and cannot be returned or exchanged due to their discounted nature.
How to Initiate a Return or Exchange
Follow these steps to initiate a return or exchange:
- Contact Customer Service: Email us at [email protected] with your order number and the reason for your return or exchange request. Our team will provide you with a Return Authorization Number (RAN) and further instructions.
- Package Your Item: Securely pack the item(s) in the original packaging, including all tags and labels.
- Ship Your Item: Send the package to the address provided by our customer service team. Please note that return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.
Refund Process
Once we receive your returned item, our team will inspect it to ensure it meets our return policy criteria. Upon approval, your refund will be processed within 5-7 business days. Refunds will be issued to the original payment method used during the purchase. Please note that shipping fees are non-refundable.
Exchange Process
If you are requesting an exchange, we will ship the new item to you once the returned item is received and inspected. Shipping fees for exchanges will be charged unless the exchange is due to a defect or error on our part.
Return & Exchange Request Template
Use the following template to request a return or exchange:
Subject: Return/Exchange Request - Order #12345
Email Body:
Dear Ariat Store Customer Service,
I would like to request a [return/exchange] for my recent purchase. Below are the details of my order:
Order Number: #12345
Item(s) to Return/Exchange: [List the item(s) and reason for return/exchange]
Please provide me with a Return Authorization Number (RAN) and further instructions on how to proceed.
Thank you,
[Your Full Name]
[Your Contact Information]
Contact Us
If you have any questions or need assistance with your return or exchange, please don’t hesitate to contact us at [email protected]. Our customer service team is here to help!
Thank you for shopping with Ariat Store. We appreciate your business and look forward to serving you again.
Ariat Store
2898 Davis Lane, Centennial, US 80112
[email protected]